The Gen FAQ & Support

The Gen is a verified community app created for transgender, non-binary, gender-questioning and gender-exploring people. It is designed to help people meet, connect, join conversations and build community in a safer, more intentional space.

The Gen is for people who are transgender, non-binary, gender-questioning, gender-exploring or part of the wider gender-diverse community. Our focus is on creating a safer and more trusted space for people who often do not feel fully safe or seen on mainstream social platforms.

The Gen is not designed as a traditional dating app. The app is focused on community, connection, conversation and safe social discovery. Some people may make friends, find support or build deeper connections, but the purpose of The Gen is broader than dating.

Download The Gen app and follow the sign-up steps. You may be asked to create an account, complete verification and choose a subscription or trial option depending on the version of the app available at the time.

Verification helps us protect the community and reduce fake profiles, spam, bots and bad-faith users. The Gen is built around trust and safety, so verification is an important part of creating a better experience for everyone.

Verification may involve confirming your identity or checking that you are a real person. The exact process may vary depending on the verification provider used in the app. We use verification to help keep The Gen safer and more trusted.

No. Verification is used for safety and trust purposes. Your personal identity documents or private verification details are not shown publicly on your profile.

Many mainstream platforms can feel unsafe for trans, non-binary and gender-diverse people because of harassment, fake profiles, trolling or fetishisation. Verification helps us create a safer space where people can connect with more confidence.

You can choose how you present yourself on your profile, but The Gen may still require account verification behind the scenes. This helps protect the community while allowing users to express themselves safely.

If another user makes you feel unsafe, uncomfortable or harassed, you should report them through the app where available. You can also contact support@thegen.app. Please include as much detail as possible, such as the user’s profile name, what happened and when it happened.

We review reports and take action where needed. This may include warnings, restrictions, account suspension or removal from the platform. We may not always be able to share the outcome of a report, but every report helps us protect the community.

Mixers are spaces where users can meet and connect with others in the app. Depending on the version of the app, Mixers may include text, audio or video-based conversations.

Mixers are designed for The Gen community. The exact privacy settings may vary depending on the feature, but only verified app users should be able to access community spaces.

Where this feature is available, users may be able to create or join Mixers. The aim is to help the community start conversations, meet new people and create safe spaces around shared topics or interests.

You can use Mixers to meet people, share experiences, ask questions, talk about interests or join community discussions. Please keep conversations respectful, inclusive and safe for others.

The Gen does not allow harassment, hate speech, threats, bullying, sexual harassment, impersonation, spam, doxxing or behaviour that makes the community unsafe. Users who break community rules may have their access restricted or removed.

The Gen may offer free access, a free trial or a paid subscription depending on the version of the app and current launch stage. The app will clearly show any pricing before you choose to subscribe.

After your 28-day free trial, membership is £4.99 a month for your first three months, then £7.99 a month. An annual plan is available at £47.99 a year.

Prices are shown in the app before you confirm. Booking a one-to-one session with a Pro is paid separately.

A paid model helps us invest in safety, verification, moderation, community support and a better product experience. Our aim is to build a high-quality, trusted space rather than a platform driven by ads or unsafe growth mechanics.

Subscriptions are managed through the app store account you used to subscribe. For Apple devices, manage your subscription through your Apple ID settings. For Android devices, manage your subscription through Google Play subscriptions. Deleting the app does not automatically cancel your subscription.

It depends what you paid for.

Membership subscriptions are billed through the App Store or Google Play, so refunds are handled by Apple or Google under their own policies. If you subscribed on an iPhone or iPad, request a refund through Apple. If you subscribed on Android, request it through Google Play.

One-to-one sessions with a Pro are paid separately and are not handled by Apple or Google. If you need a refund for a session, contact us at support@thegen.app.

If you’re not sure which applies, email us and we’ll point you the right way.

Yes. New members get 28 days free, and you don’t need to enter payment details to start.

When your trial ends, membership is £4.99 a month for your first three months, then £7.99 a month. There’s also an annual plan at £47.99 a year.

You’ll always see the current price in the app before you confirm anything.

First, check that you are using the same login method you originally used to create your account. If you still cannot access your account, contact support@thegen.app. Please include the email address or login method connected to your account where possible.

Check your spam, junk or promotions folder first. If the email still has not arrived, try again after a few minutes. If the issue continues, contact support.

Where profile editing is available, you can update your details inside the app. If you cannot change something important, contact support and we will help where possible.

You can delete your account from inside the app: go to Settings → Account → Delete account. We’ll show you what happens to your information before you confirm. Deletion is permanent.

If you can’t get into the app, you can request deletion at Delete your The Gen account.

Deleting your account does not cancel your subscription. Cancel that separately through your Apple ID or Google Play account settings, or you may continue to be charged.

Full details, including what we delete and what we have to keep, are on our account deletion page.

When your account is deleted, your profile and personal account information will be removed or anonymised where required. Some information may need to be retained for legal, safety, fraud prevention or compliance reasons.

The Gen may collect account information, profile details, verification information, app usage information and support messages. The exact information we collect will be explained in our Privacy Policy.

No. Other users do not see your private verification details.

No. The Gen does not sell your personal data.

You can read the Privacy Policy on our website.

You can read the Terms of Use on our website.

We ask all users to treat each other with respect. The Gen does not allow harassment, hate speech, bullying, threats, sexual harassment, spam, impersonation, abuse, doxxing or behaviour that targets people because of their identity.

The Gen is primarily built for transgender, non-binary, gender-questioning and gender-exploring people. If ally access is supported in the future, it should be clearly explained in the app and community guidelines.

The Gen is a community space first. Promotional activity, commercial posts or event promotion may be limited and should not be spammy, misleading or unsafe. If you want to partner with The Gen, contact support@thegen.app.

You can help by treating others with respect, reporting unsafe behaviour, welcoming new users and following the community guidelines. The Gen works best when the community helps protect the space.

Try closing and reopening the app first. If the issue continues, check that you are using the latest version of the app. If you still need help, contact support@thegen.app. Please include your device type, operating system, app version if known, a short description of the problem, and screenshots or screen recordings if useful.

Send bug reports to support@thegen.app. Please include what happened, what you expected to happen and the steps that caused the issue.

Reopen the app and check whether the issue happens again. If it does, contact support with your device type, app version and what you were doing before the crash.

Please email support@thegen.app with the subject line: Safety or Security Issue. We take safety and security concerns seriously.

For support, email support@thegen.app.

Please include your name, the email or login method connected to your account, your device type, a clear description of the issue and screenshots if relevant.

We aim to reply as quickly as possible, but response times may vary during early launch or beta testing. Urgent safety issues will be prioritised.

No. The Gen is not an emergency service. If you or someone else is in immediate danger, contact emergency services in your country.

If you are in the UK and need urgent help, call 999. If you need mental health crisis support in the UK, contact Samaritans on 116 123 or visit their website.

If you are outside the UK, please contact your local emergency or crisis support service.