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Terms of Use

Last Updated: 14th Dec 2024

1. Acceptance of Terms

By accessing and using www.thegen.app (the “Website”), you agree to comply with and be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, please refrain from using the Website.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

3. Use of the Website

  • Eligibility: You must be at least 18 years old to use this Website.
  • User Conduct: You agree not to use the Website for any unlawful purpose or in a way that may harm others. Prohibited activities include, but are not limited to:
    • Violating any local, national, or international law or regulation.
    • Transmitting or procuring the sending of any unsolicited or unauthorized advertising or promotional material.
    • Knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.

4. Intellectual Property Rights

All content on the Website, including text, graphics, logos, images, and software, is the property of Convo & Co UK Limited or its content suppliers and is protected by international copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

5. User-Generated Content

If you submit or post any content on the Website, you grant Convo & Co UK Limited a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content. You represent and warrant that you own or have the necessary rights to the content you submit and that it does not infringe any third-party rights.

6. Subscriptions and Payments

  • Membership. The Gen is offered as an auto-renewing subscription. New members receive a 28-day free trial; no payment details are required to begin. Unless cancelled before the trial ends, membership continues at £4.99 per month for the first three months, then £7.99 per month. An annual plan is available at £47.99 per year.
  • Renewal and cancellation. Your subscription renews automatically unless you cancel at least 24 hours before the end of the current billing period. You can manage or cancel at any time through your Apple ID settings or your Google Play account settings. Deleting your The Gen account does not cancel your subscription.
  • Refunds. Subscriptions purchased through the App Store or Google Play are refunded by Apple or Google under their own policies, not by us.
  • Sessions with Pros. One-to-one sessions booked with a Pro are paid separately and are not part of your membership. They are not processed through the App Store or Google Play, and refunds for sessions are handled by us directly. Cancellation and refund terms for sessions are set out at the point of booking.
  • Price changes. We’ll give you reasonable notice before any change to the price of your membership, and you’ll be able to cancel before it takes effect.

7. Community Standards and Content Moderation

The Gen does not tolerate harassment, hate speech, threats, bullying, sexual harassment, impersonation, spam, doxxing, or any behaviour that targets a person because of who they are.

You can report or block any member, message or piece of content directly in the app. Reports are reviewed and we aim to respond within 24 hours. Where a report is upheld we may issue a warning, remove content, restrict an account, or remove someone from The Gen permanently.

Our full community standards are published at https://thegen.app/community-guidelines/.

If you believe someone is in immediate danger, contact your local emergency services. The Gen is not an emergency service.

8. Pros

Pros are experienced members of the community, invited by The Gen, who make time available for booked one-to-one conversations.

Pros are not employees, workers or agents of The Gen. They are independent individuals responsible for their own tax and other obligations. When you book a session, your agreement for that session is with the Pro; The Gen provides the platform, scheduling and payment collection.

Pros are not medical, therapeutic, counselling or legal professionals, and do not provide those services through The Gen. They offer lived experience and conversation. Nothing said in a session is medical, therapeutic or legal advice.

The Gen may remove Pro status at any time.

9. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which can be found at https://thegen.app/privacy-policy/. By using the Website, you consent to the processing of your data as described in the Privacy Policy.

10. Disclaimers

  • No Warranty: The Website is provided on an “as is” and “as available” basis. Convo & Co UK Limited makes no representations or warranties of any kind, express or implied, regarding the operation of the Website or the information, content, materials, or products included on the Website.
  • Limitation of Liability: To the fullest extent permitted by law, Convo & Co UK Limited shall not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Convo & Co UK Limited, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys’ fees, arising out of or relating to your use of the Website or any violation of these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located within the United Kingdom to resolve any legal matter arising from these Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at: