How verification works
Everyone on The Gen is a verified adult. Before you can see or talk to anyone, you complete a short ID check in the app. You only need to pass it once.
This page explains what the check involves and what happens to your information afterwards.
The check
Why do I have to verify?
So that everyone you meet here is a real person and over 18. Some apps call a profile verified after a selfie alone. A selfie can’t prove someone’s age, so we check a photo ID as well.
What do I need?
A phone with a camera and an in-date photo ID. That can be a passport, a national identity card or a driving licence. You tell us which country issued it.
What happens during the check?
You choose your type of ID and take a photo of it in the app. For an ID card you photograph both sides. Then you take a selfie. All the photos are taken with your camera inside the app.
What does the check look at?
Our verification partner, Shufti Pro, checks that:
- your ID is a genuine document
- your selfie matches the photo on your ID
- the date of birth on your ID matches the one you gave when you signed up
- you are 18 or over
Does the name or gender on my ID matter?
No. We don’t check the name or the gender marker on your ID against anything. Lots of people in our community have ID that doesn’t match who they are. Your name, pronouns and gender on The Gen are yours to choose.
How long does it take?
Usually a minute or two. Sometimes a check needs a closer look. If that happens, the app shows your verification as pending, and you’ll see the result there when it’s ready.
My check failed. What now?
You can try again straight away from the same screen. Most failed checks come down to the photos. Before you retry, make sure that:
- your ID is in date
- the whole ID is in the frame
- the photo is sharp and free of glare
- the date of birth you gave at sign-up is the one on your ID
If it still won’t go through, email support@thegen.app.
Does verification cost anything?
No, it’s free. Your 28 days of free access start once you’re verified.
Your information
Who can see my ID?
Shufti Pro sees it so they can run the check. Other members never see your ID or your selfie. Our support and moderation tools show only whether your check passed.
Do you sell or share it?
No. We don’t sell your verification data or share it with advertisers. We use it to run the check and meet our legal duties, and for nothing else.
Can I get a copy of what you hold?
Yes. Email support@thegen.app and ask for a copy of your data. It’s free, and we reply within a month.